Refund policy

Last updated: 14/9/25

What this covers

This policy applies to:

  • All purchases made from this website 

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Change of mind

We do not offer refunds or returns for change of mind on gift vouchers, consultations, or digital downloads.

Digital products (downloadable guides)

  • Once your guide is delivered (download link issued), sales are final.

  • If you experience a technical issue (e.g., link doesn’t work or file is corrupted) contact hello@nikkimcgar.com within 7 days and we’ll re-issue access.

  • If there is a major problem with the product under the ACL (e.g., not as described), you may be entitled to a remedy.

Consultations (& other booked sessions)

  • Rescheduling: Please provide at least 48 hours’ notice to reschedule without charge.

  • Late cancellations / no-shows: Sessions cancelled with less than 48 hours’ notice or missed without notice may be forfeited.

  • Service issues: If we can’t deliver your session as agreed (e.g., illness, unforeseen event), we’ll offer a new time or, where required by the ACL, a refund.

Australian Consumer Law (your rights)

You are entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If a product or service fails to meet consumer guarantees, you are entitled to have the failure remedied as required by the ACL.

How to get help

Email: hello@nikkimcgar.com
Please include your order number / voucher code, product or service purchased, and a brief description of the issue.

Service area & format 

We service the greater Geelong area. If you’re further afield, consultations are usually held virtually; if you prefer in-person, contact us to discuss options.